Service history
A timeline per repair: what you handed in, what you were told, what you approved and what it cost. Each entry records whether it is your note or based on a provider document.
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Provenance on every entry
An entry marked “my note” is your record. Mark an entry as “provider document” only when you have the provider’s job sheet, message or receipt, ideally attached. Approved means you recorded an approval, not that the provider acknowledged it.
Questions
How do I track a fault that keeps coming back?
Link the repairs to each other. Linked cases show together so you can point to the earlier job sheet and parts.